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Operating Survey

ICBA Operating Survey

The ICBA Operating Survey is a defining example of the institutional store culture to share success towards mutual improvements. The ICBA Operating Survey provides confidential details specific to each store and is used for benchmarking, strategic planning and networking. This resource provides stores with a roadmap for continued success, solid measures of performance, opportunities to connect with other stores and to learn from one another.


Considered to be one of the most valued membership benefits, the ICBA Operating Survey is available to all Independent College Bookstore Association member stores that choose to participate. Each year at the annual conference, stores achieving outstanding financial performance are recognized for their accomplishments. Click here for details of the 2007-2008 Best Practices and Top Performers Awards.


Due September 30

The deadline for submission of your store’s completed Operating Survey is September 30. Due to the complexity of and time involved in troubleshooting, editing, analyzing and reporting results, surveys received after September 30th may not be included in the survey report. Exceptions will be made for stores with fiscal years ending after June 30th. In the Fall, directors receive an email with instructions and supporting files. To prepare, here are SAMPLES from past years.

·         Instructions (SAMPLE) [.doc/.pdf]

·         Certificate of Confidentiality (SAMPLE) [.doc/.pdf]

·         Past Excel spreadsheet (SAMPLE) [.doc/.pdf]

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